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FAQS

Customer Service 1-800-446-1071

Why can't I get sear marks on my food? 

Follow the tips below to get great sear marks on your food!
  • Preheat your grill for 10 to 15 minutes with the lid closed.
  • Make sure you are grilling over direct heat.
  • Flip your food to a different section of the cooking grate.
    • The spot that the food was just at will be cooler because the food absorbed the heat from that spot on the grate.
For more tips on searing please click here.
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