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FAQS

Customer Service 1-800-446-1071

Why Does "---" Display As the Temperature Reading in the Weber iGrill App?

There are a few reasons as to why the Weber iGrill app would display “- - -“ when connected to your Weber Kitchen Thermometer. In order to fix this, you will need to forget or reset the Bluetooth® pairing on your device and perform a reset of the Weber Kitchen Thermometer.


The existing Bluetooth® Smart pairing must be deleted from the Bluetooth® Settings menu.

  1. Per your smart device's user manual, make your way to the Bluetooth® setting.
  2. Select the Weber Kitchen Thermometer pairing listed and select "Forget this device" essentially having your device delete any previous connections of the Weber Kitchen Thermometer.

To perform a Kitchen Thermometer unit reset:

  1. Separate the Weber Kitchen Thermometer from its base.
  2. Open the battery compartment by rotating the battery door counter-clockwise.
  3. Remove the battery for 30 seconds.
  4. Replace the battery. Turn the Weber Kitchen Thermometer back on.
  5. Hold down the reset button in the battery compartment for about 5 seconds. When the Weber Kitchen Thermometer has reset successfully, the Smart LED will glow white. Replace the battery door.
  6. Open the Weber iGrill app with the Weber Kitchen Thermometer powered on and in range to re-pair it and view the temperature readings.

If these steps do not cause the Weber iGrill app to resume displaying the Weber Kitchen Thermometer temperature readings, please contact us at support@weberstephen.com
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